Accessibility statement

The standard we build to

WCAG 2.1 Level AA. That is the standard referenced in most legal settlements and the one we hold this site to.

What we have measured, not assumed

Contrast on this site is measured, not eyeballed. Every foreground/background pair that ships is checked against the AA thresholds by an automated audit that fails the build on any violation — 4.5:1 for normal text, 3:1 for large text, and 3:1 for the borders of anything you operate, under success criterion 1.4.11.

That check found a real failure during the build: the border colour originally specified for form inputs measured 1.61:1, which passes nothing. It was replaced with one that measures 3.33:1. We mention it because “we care about accessibility” is a sentence, and a measurement is a fact.

An automated audit runs on every build and blocks it on regressions: a control border below the contrast threshold, an image without explicit dimensions, a positive tab index, an interactive element hidden from assistive technology, or a form field without a programmatic label. It found a second real defect during that pass — a file input whose visible label disappeared once a file was selected, leaving a screen-reader user with no name for the field. That is fixed.

What that means in practice

• Every page is operable by keyboard alone, with a visible focus indicator throughout.
• A skip link is the first thing you reach on every page, so you are not tabbing through the navigation on every visit.
• Form errors are tied to their fields programmatically, not signalled by colour alone, and focus moves to the first field that needs attention.
• Accordion content — FAQs and scope definitions — stays in the page when collapsed rather than being removed, so assistive technology and search tools can reach it.
• Images carry alternative text. Decorative elements are hidden from assistive technology.
• Motion respects your prefers-reduced-motion setting.
• Tables that would otherwise scroll sideways on a phone become stacked, labelled cards.

Known limitations

We would rather list these than claim they do not exist.

• Documents such as W-9s originate from third parties and their internal accessibility is outside our control. If you need one of them in an accessible format, call and we will provide the information directly.
• Our service areas are a list of city pages, not a geographic map, because a map is difficult to operate without a mouse and hard to tap accurately on a phone.

Tell us when something does not work

If any part of this site is difficult or impossible for you to use, we want to know, and we will help you get the information another way in the meantime.

Call (713) 923-0835 during monday–friday, 9:00am–5:00pm ct. Tell us the page and what happened, and if you can, what you were using — a screen reader, keyboard only, magnification. That detail makes it much faster to fix.

An accessibility problem on this site is a defect, and we treat it as one.