Who we serve · Community managers
For community managers
The crew working your community reflects on you every day — and a crew that leaves debris, blocks a resident's drive or argues with a tenant creates a week of work for you that has nothing to do with construction.
Request a BidYour checklist, covered
- Written site conduct standards, applied on every job
- Debris leaves with the crew — never staged at the lot line for a later pickup
- Resident-facing notice before work starts on an occupied lot
- Photo close-out per unit, forwardable without editing
The crew is your problem before it is anybody else's
An owner sees a cost per unit and a completion date. You see the crew, every day, in front of your residents.
A crew that parks across a resident's drive, plays music, leaves a pile at the lot line and finishes at seven in the evening generates a week of work for you that has nothing to do with construction — complaints, explanations, phone calls, and a community that is less pleased with the renovation than before it started.
This page is about that, because it is the part of a contractor's performance a community manager is actually judged on.
Written site conduct standards
Not a promise — a written standard applied on every job:
| Parking | Where you designate. Never across a resident's drive, never in visitor parking without asking. |
|---|---|
| Hours | Agreed with you before mobilization and held to. Nobody starting at seven in the morning without notice. |
| Noise and music | No radios on site in an occupied community. |
| Resident interaction | Courteous, brief, and any request or complaint routed to you rather than resolved on the spot. |
| Clean-up | Site left clean at the end of every day, not only at the end of the job. |
| Appearance | Identifiable crews. A resident should be able to tell who is supposed to be there. |
The resident-interaction line is worth expanding. A crew member who agrees to something with a resident — moving a schedule, adding a small job, explaining what will happen — has made a commitment in your name that you did not make and may not be able to keep. Requests come to you.
Debris leaves with the crew
This is the single most common resident complaint on any renovation programme, and it is completely avoidable.
Debris staged at the lot line for a pickup later in the week is visible to every resident who drives past, it attracts more debris, and it makes a community look like a work site rather than a home. Where a roll-off is required it is placed where you agree, and it goes when the work does.
Notice before work starts
On any occupied lot, or where work affects access, parking or utilities, residents get notice first.
We supply the notice content and the timing. You decide how it goes out — posted, mailed, door-hung, or through whatever channel your community actually reads — because you know your residents and we do not. A contractor who notifies residents directly, in their own voice, is creating a second communication channel into your community that you do not control.
A close-out you can forward
Photo close-out per unit — before, during, after — with the scope performed.
The point is that it is forwardable as-is. You should not have to write a summary of work you had to supervise in order to report on it. What goes to your regional manager or your owner is the evidence, not your account of it.
That is also what protects you if a question comes up later about condition, scope or damage. A documented before-and-after is worth more than anyone's recollection, including ours.
Common questions
Other owner types
- REITs & institutional operatorsYou are answerable to a board and to public reporting, so the question is never whether a vendor can do the work — it is whether their documentation survives an audit and whether their numbers roll up.
- Private-equity park ownersYou are executing a value-add thesis against a hold period and an exit date, so the binding constraint is not cost per unit — it is how many units you can actually turn per quarter and whether the spend shows up in the rent roll before the model needs it to.
- Property management companiesYou are accountable to an owner for work you do not perform, with a vendor file that is slow to open and a contractor who answers a different phone in every market.
- Independent park ownersYou own one or two communities, you are the asset manager and the property manager, and a national contractor sounds like somebody who will not return your call and will price you like an enterprise.
- Acquisition & due-diligence teamsYou are underwriting renovation cost from a walk, a rent roll and an assumption — and the assumption is where deals get repriced after closing.
- Commercial property ownersRoofing is a capital item you deal with once a decade per building, which means you are negotiating from a standing start against a contractor who does this daily — and the bids in front of you are not comparable.