Who we serve · REITs & institutional operators
For REITs and institutional MHC operators
You are answerable to a board and to public reporting, so the question is never whether a vendor can do the work — it is whether their documentation survives an audit and whether their numbers roll up.
Talk to a National Accounts ManagerWhat that means in practice
- Consolidated invoicing broken out by community, region and cost center
- One written scope definition per work type, applied identically in every market
- Photo documentation at defined milestones, retained and retrievable
- Name your compliance platform and we confirm in writing whether we are registered in it
The question is not capability
An institutional operator is rarely wondering whether a contractor can hang drywall. They are wondering whether the vendor's paperwork will survive scrutiny, whether the numbers will roll up, and whether an auditor asking about a specific unit eighteen months later will get an answer.
That is a different sales conversation from the one most contractors in this category are prepared for, and it is the one this page is about.
Documentation that survives a look backwards
Everything on an account is recorded against the job rather than against a person: milestone photographs, scope and change records, purchase order to invoice matching, and our own safety and compliance records.
The test is not whether documentation exists. It is whether a specific question — what was the condition of unit 214 before we spent money on it, and what did the change order cover — can be answered a year later without depending on who was involved. In this category that answer usually lives in somebody's phone.
Numbers that roll up
Comparability is the thing an institutional operator cannot get from a vendor-per-market model, and it does not come from consolidated invoicing alone.
It comes from one written scope definition per work type, applied identically everywhere, so that "make-ready" means the same work in Georgia as in Texas. Only then does cost per unit mean anything across a portfolio, and only then does a regional variance tell you something about the market rather than about the vendor's habits.
Invoicing then arrives broken out by community, by region and by cost center, structured against your chart of accounts at onboarding.
Compliance that clears first time
Tell us which vendor compliance platform you run and we confirm in writing whether we are registered in it. We keep the underlying documents current rather than assembling them when asked.
The measure that matters to a procurement team is whether a file clears on the first submission. That depends on the documents being current before the request arrives, which is an operating discipline rather than a response time.
Each document goes up on vendor credentials as soon as it is on file, ungated. The W-9, written safety programme and certificates of insurance (general liability and workers' comp) are being prepared.
Where to start
Most institutional portfolios start with one region and one work type for a budget cycle. The scope definitions and the reporting format then carry into the next region without renegotiating anything, which is a materially lower-risk way to test a national vendor than awarding a portfolio.
Common questions
Other owner types
- Private-equity park ownersYou are executing a value-add thesis against a hold period and an exit date, so the binding constraint is not cost per unit — it is how many units you can actually turn per quarter and whether the spend shows up in the rent roll before the model needs it to.
- Property management companiesYou are accountable to an owner for work you do not perform, with a vendor file that is slow to open and a contractor who answers a different phone in every market.
- Independent park ownersYou own one or two communities, you are the asset manager and the property manager, and a national contractor sounds like somebody who will not return your call and will price you like an enterprise.
- Community managersThe crew working your community reflects on you every day — and a crew that leaves debris, blocks a resident's drive or argues with a tenant creates a week of work for you that has nothing to do with construction.
- Acquisition & due-diligence teamsYou are underwriting renovation cost from a walk, a rent roll and an assumption — and the assumption is where deals get repriced after closing.
- Commercial property ownersRoofing is a capital item you deal with once a decade per building, which means you are negotiating from a standing start against a contractor who does this daily — and the bids in front of you are not comparable.