Who we serve · Property management companies
For property management companies
You are accountable to an owner for work you do not perform, with a vendor file that is slow to open and a contractor who answers a different phone in every market.
Send us your onboarding requirementsYour checklist, covered
- Onboarding file returned complete, not assembled after the request
- Work received and invoiced through the platform you already run
- One named contact across every community you manage
- Invoicing structured to post against your accounting, not to be re-keyed
Accountable for work you do not perform
A management company sits in an awkward position: the owner holds you responsible for the outcome, the contractor holds the work, and the paperwork in between is yours to reconcile.
Everything on this page is aimed at that specific position rather than at the owner's economics.
The vendor file is the first friction, and it is avoidable
Most of the time it takes to open a vendor is spent waiting for a contractor to produce documents they should already have.
Ours come with no form in front of them. Our W-9, written safety programme and certificates of insurance (general liability and workers' comp) are being prepared; each document is posted on vendor credentials as it is on file.
The practical effect is that the constraint moves from our paperwork to your platform's review queue, which is where it should be. A contractor who takes three weeks to produce a W-9 or a written safety programme is telling you something about how they will handle a change order.
Work in and invoices out, through what you already run
We receive work and invoice through the platforms our clients use, in the ways those platforms support.
Invoicing that posts rather than gets re-keyed
An invoice that arrives in the wrong shape is a person's afternoon, every month, in your office.
Invoices are structured at onboarding against how you actually account — by community, by property code, by cost center — and matched against the purchase order. The goal is that your team posts them rather than rebuilds them.
One escalation path
For a management company running communities for several owners across several markets, the single most useful thing about consolidating a trade is that escalation stops beginning with context.
One named contact who already knows which communities you manage, which owner each belongs to, and what the standing scope is. Not a dispatch queue, and not a different relationship per market.
Reporting you can forward
Milestone photographs and per-unit scope and cost in a consistent format, so what you send an owner is evidence rather than a summary you had to write.
You are accountable for work you did not perform. The documentation is what makes that position defensible, and it should not be something you assemble.
Common questions
Other owner types
- REITs & institutional operatorsYou are answerable to a board and to public reporting, so the question is never whether a vendor can do the work — it is whether their documentation survives an audit and whether their numbers roll up.
- Private-equity park ownersYou are executing a value-add thesis against a hold period and an exit date, so the binding constraint is not cost per unit — it is how many units you can actually turn per quarter and whether the spend shows up in the rent roll before the model needs it to.
- Independent park ownersYou own one or two communities, you are the asset manager and the property manager, and a national contractor sounds like somebody who will not return your call and will price you like an enterprise.
- Community managersThe crew working your community reflects on you every day — and a crew that leaves debris, blocks a resident's drive or argues with a tenant creates a week of work for you that has nothing to do with construction.
- Acquisition & due-diligence teamsYou are underwriting renovation cost from a walk, a rent roll and an assumption — and the assumption is where deals get repriced after closing.
- Commercial property ownersRoofing is a capital item you deal with once a decade per building, which means you are negotiating from a standing start against a contractor who does this daily — and the bids in front of you are not comparable.